Computer and Internet Training

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Teaching older adults to use computers and the internet can reduce loneliness by helping them stay in touch with family and friends, access news, and find other useful information. Benefits were greater for those who spent more time online, had better internet skills, were younger, were women, or had fewer physical limitations.

The studies included older adults from a variety of settings in the USA, the Occupied Palestinian Territory, and the Netherlands. Participants were between 64 and 83 years old.

The cost of computer and internet training is likely high.

Running an effective training program for older adults involves several costs. These include buying computers and providing internet access, as well as ongoing maintenance and technical support. Staffing costs may cover salaries for trainers, administrative staff, and IT support, along with training and professional development. Program delivery and administration costs may include training materials, venue rentals, utilities, transportation for trainers and participants, program management, reporting, office space, and general operations.

Our confidence in the estimated effect of computer and internet training on reducing social isolation and loneliness is low.

The available studies are limited. They only directly measured the impact of computer and internet training on loneliness. The other outcome measured was depression, which is linked to social isolation and loneliness, but this intervention did not reduce depression.

Given the limited evidence, the findings should be interpreted with caution, and additional high-quality research is needed to confirm the results.

To implement this intervention effectively, consider the following strategies:

Tailored Instructional Methods – choose the most appropriate training setting

• One-on-One Training: Provides sessions tailored to each participant’s pace and needs; creates a supportive environment that encourages questions and reduces anxiety about technology; allows scheduling at convenient times.
   
• Small Group Sessions: Supports peer learning and social interaction; uses a structured agenda with step-by-step instructions; includes hands-on activities and group exercises to reinforce learning.
   
• Home-Based Lessons: Brings training directly to participants’ homes, reducing barriers; teaches skills in the context of daily life and interests; allows learning in a familiar, low-pressure environment.
   

Duration and Frequency – decide the best length and repetition of training

• Short-Term Intensive Courses: Offer concentrated learning over a short period (e.g., two weeks) to quickly build foundational skills; allows participants to start using skills immediately.
   
• Long-Term Extended Programs: Spread learning over several months (e.g., up to 15 months) for gradual progress and deeper understanding; schedule regular sessions (weekly or bi-weekly) to maintain momentum and reinforce learning.
   

Ongoing Support – provide as needed

• Post-Training Assistance: Give participants continued access to trainers for questions and troubleshooting; schedule follow-up sessions to reinforce skills and address new challenges.
   
• Equipment Provision: Supply personal computers and internet access to remove financial or logistical barriers, ensuring participants can practice skills outside of training.
   
• Practical Tasks: Assign online tasks (e.g., email, social media, online shopping) to help participants apply what they’ve learned in real-world situations.
   

Evaluation and Feedback – continuously improve the program

Collect feedback from participants about their experience, perceived benefits, and areas for improvement. Use this feedback to refine and improve the training program over time.